Frequently asked questions

How should I dress?

I am booked on my Wilderness Course, now what?


Wilderness First Aid Courses only: Please be sure to complete the "First Aid Course Registration" form on the "Course Schedule/Booking" tab of our website. "All" courses including Wilderness First Aid: Please be sure to visit the "Participant Forms" part of our website. Clients are required to complete the following: Form 1 of 2: Liability Waiver Form 2 of 2: Emergency Contact & Medical History We will send you a complete welcome package with instructions that will include: - Schedule - map to location - checklist for what to bring - list of area hotels, restaurants




What do I need to bring with me on my Wilderness Course?


Clients will be contacted in advance with an actual list of items to bring. In general, clients should think about bringing in a back pack: - writing pencils (Ink doesnt work well in the outdoors... especially extreme cold and hot) - note book for note taking - a watch! - knee pads - work/Gardening gloves with PVC/Latex/polyurethane coated hand grips - snacks - lunch - drinks - bug/tick rellant - sun hat - sunscreen - sunglasses - chapstick - rain suit/gear (jacket and pants) - any medications needed for the day - drinking container with carabiner - waterbottles filled (1.5-2 litres per day) to refill your drinking container * a Medium zip lock bag for garbage in the spirit of a "leave no trace" experience Previous Clients have brought with them: - portable/compact (but sturdy) lawn chairs - winter boot grips




Cancellation, Payment and Refund Policy


Cancellations are requested two weeks or more of the start date will receive a full refund less a $30.00 admin fee. If you need to cancel within two weeks, we will gladly rebook you/save a space on a future course. Clients shall ensure that payment is made in full at 14 Calendar days PRIOR to commencement of the first day of training. Clients who have arranged a payment schedule with our Admin team, shall ensure that payments are received by the start of class of the first day. FACT First Aid Certification Training will not provide students with proof of certification, for example certification cards, until such time as their account balance has been paid in full. Clients who NO-SHOW to a course and fail to contact FACT First Aid CErtification training s prior to the commencement of the course will not be eligible for rescheduling in a future course at a future time. Contact for cancellations are: Email: Admin@FACTFirstAidCertificationTraining.com Office: 343-362-2631 (Mon-Fri 9am-5pm) Mobile: 343-263-9900




Meals


Participants are responsible for their own meals unless the course you have booked specifically states that your course is an all inclusive. Bring packed lunches each day. Depending on course location, there is likely to NOT be commercial food options near by. In some cases, catering may be brought in, however this will be at an additional fee.




Accomodations


Options will be confirmed as courses are scheduled for booking and posted. In most options, participants are welcomed to camp where the course is being held. You will be advised of options/requirements, such as bring a tent, or you may stay in shelter, class etc. again, that will be confirmed in your welcome package. Additional accomodation fees will be advertised when the courses are posted.




How should I dress for my Wilderness course?


While its always nice to have the latest and greatest clothing and gear, its not necessary to pay a fortune to look fashionable.

You should dress comfortable, and you will get dirty on this course.

We recommend a LAYERED CLOTHING SYSTEM!

The best approach to dressing for the outdoors is a system that allows you our client the sto add and remove layers of clothing as the temperature changes. The three main layers are the following:

Wicking Layer:

This layer stays directly against the skin and wicks away moisture from the skin. For example: polypro underwear, quick dry nylon pants. Note: avoid cotton as it keeps moisture next to the skin.

Insulation Layer:

Suggested clothing includes a wool sweater or fleece jacket.


Wind Layer:

Wind-proof layer that protects student from wind and rain, for example: raincoat, Gore-Tex (type)jacket, or ski jacket in the winter.

Can I wear Shorts?

Eventhough the weather outside may be warm/hot enough to wear shorts, at FACT we will always recommend wearing light in weight/light coloured long sleeves and long pants while in the wilderness in order to minimize tick exposure and bites.

Courses that are both inside and outside: Again, please follow the layered system formula. Clients will be advised if their course is one that is a combined indoor/outdoor course. A few minutes will be given to our clients to "calibrate" and remove layers. We recommend bringing an indoor pair of shoes and a second pair of socks or slippers to wear inside (to assist in eeping the indoor classroom clean and your feet from overheating!)




Alcohol and Recreational Drugs Policy


No alcohol, Cannabis or illegal substances are to be consumed while on site/or the duration of the course. Any participant found under the influence of, or in possession of alcohol or illegal substances will be asked to leave the course without a refund or rescheduling.




Tabacco


Breaks will be provided during the course. Smoking is restricted to specific areas. Please be considerate of other participants who may have allergies or sensitivities to smoking.




Privacy Policy & Information Collection


FACT First Aid Certification Training (FACTPlus) is committed to maintaining the confidentiality of our clients. We do NOT share, sell, or otherwise disclose informtation about our clients to any other party except as required to: 1) process purchases 2) process certification through the Canadian Red Cross as an authorized training partner Information Collection: FACT First Aid Certification Training is the sole owner of the information collected on the FACT First Aid Certification Training website. FACT First Aid Certification Training collects information from our users at several different points on our website. Orders/Registration/Booking During the order/registration checkout, a user must provide contact information such as name, date of birth, phone number, email address, home address, credit card number, expiration date, and any medical information that the client feels is needed to know by our instructor to ensure successful completion of the course. Cookies A cookie is a piece of data stored on the user's computer tied to information about the user. Our site will not work with "cookies" turned off. We use persitent cookies on our website. A persitent cookie is a small text file stored onto the users hard drive for an extended period of time, which can be removed by the user at their discretion following their internet browser guidance for "removing Cookies". Cookies are used by FACT First Aid Certification Training ordering/registration/booking process as a convenience to the user, but will not and is not used by FACT First Aid Certification Training for any reason. We do NOT store Credit card information or any other sensitive information. Log Files Common to websites and website servers, our site uses log files. This includes Internet Protocol (IP) addressees, browser typer, Internet Service Provider (ISP), referring and exit pages, platform type, date/time stamps, and a number of analytical methods to analyse clicks and trends, user trends, and to gather demographic information for aggregate use. NONE of the log files are linked to information that can be personally identifiable to the site user. Communications from the Site

Special Offers and Updates Subscribed members will occasionally receive information on products, services, special deals, and newsletters. Out of respect for the privacy of our users we present the option to not receive these types of communications. If you do not wish to receive future emails, send an email to FACT First Aid Certification Training.
Client Communication We communicate with users on a regular basis to provide requested services. Our course administrator may use both email and phone information to communicate with clients in regards to issues relating to course registration, course payment, or to clarify information provided during the registration.

Legal Disclaimer Though we make every effort to preserve user privacy, we may need to disclose personal information when required by law wherein we have a good-faith belief that such action is necessary to comply with a current judicial proceeding, a court order or legal process served on our Web site.

Third Party Intermediaries We use a third party payment processing for billing users for goods and services. These companies do not retain, share, store or use personally identifiable information for any secondary purposes.

Business Transitions If FACT First Aid Certification Training goes through a business transition, such as a merger, being acquired by another company, or selling a portion of its assets, users' personal information will, in most instances, be part of the assets transferred. If as a result of the business transition, the users' personally identifiable information will be used in a manner different from that stated at the time of collection they will be given choice consistent with our notification of changes section.

Choice/Opt-out Our users are given the opportunity to 'opt-out' of having their information used for purposes not directly related to our site at the point where we ask for information. Users who no longer wish to receive our newsletter and promotional communications may opt-out of receiving these communications by replying to unsubscribe in the subject line in the email or email us at Admin@FACTFirstAidCertificationTraining.com

Links Our sites may contain links to other sites. Please be aware that we are not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every Web site that collects personally identifiable information. This privacy statement applies solely to information collected by this website.

Security Our website takes every precaution to protect our users' information. When users submit sensitive information via the website, their information is protected both online and off-line. When ordering, our form asks users to enter sensitive information (such as credit card numbers). That information is protected via an industry standard encryption - SSL (Secure Socket Layer). While on a secure page, such as our order form, the lock icon on the bottom of Web browsers such as Netscape Navigator and Microsoft Internet Explorer becomes locked, as opposed to un-locked, or open, when users are just 'surfing.'
While we use SSL encryption to protect sensitive information online, we also do everything in our power to protect user information off-line. All of our users' information, not just the sensitive information mentioned above, is restricted in our offices. Only employees who need the information to perform a specific job (for example, our billing clerk or a customer service representative) are granted access to personally identifiable information. Employees must enter their password to gain access to user information. Finally, the servers that store personally identifiable information are in a high-security environment at our co-location facilities.

Notification of Changes If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so our users are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We will use information in accordance with the privacy policy under which the information was collected. If, however, we are going to use users' personally identifiable information in a manner different from that stated at the time of collection we will notify users via email. Users will have a choice as to whether or not we use their information in this different manner. In addition, if we make any material changes in our privacy practices that do not affect user information already stored in our database, we will post a prominent notice on our website notifying users of the change




Medical Conditions


Medical Conditions

It is the responsibility of the client to advise FACT First Aid Certification Training (FACTPlus) at the time of registration of any pre-existing or potentially aggravating medical conditions, injuries or illnesses that may interfere or have the potential to be aggravated by the nature of the course or training being provided and to discuss any accomodations which can be provided.
It is up to the client to discuss with the instructor(s) their limitations, and the Instructor(s) will make every effort to adapt and accommodate the training to ensure that both the clients training needs and safety are met. Clients should consider things such as Epi-Pens for allergies, prescription medications, asthma inhalers, diabetic supplies, snacks etc. and shall bring to the course any items they feel may be necessary based on their personal needs.

FINAL DECISION ON ACTIVITIES THE STUDENT CAN PARTICIPATE IN RESTS WITH THE COURSE INSTRUCTOR




Weather Conditions


Weather Conditions

Given the nature of our business, the training provided and the possibility of hazards relating to remote wilderness locations, wildlife, and environmental factors, the instructor will have final authority and say with regards to the commencement or cancellation of courses relating to risks associated with the environment in which the training is being provided.
Clients should understand that portions of the courses are taught in an outdoor wilderness environment, as such, there are risks. Instructors will allow courses to go ahead in less than ideal weather, HOWEVER when the instructor deems that the weather could present higher potential for hazard i.e. lightning, extremes in temperature etc. the Instructor reserves the right to pull students from the field training if the course has already commenced, or to reschedule a course if it has not commenced. If an instructor is required to suspend a course while in progress, students will be given the opportunity to reschedule in a future course at no cost. If the course has not commenced the student will be contacted by the instructor via the phone # or email provided by the student at time of registration and given an opportunity to reschedule for a future course.





OPENING HOURS

 

Monday-Friday 8:00am-5:00pm

We are always monitoring our email!

 

ADDRESS

 

181 Power Rd. Shannonville ON K0K 3A0

info@FACTplus.ca

Mobile Tel: 343-263-9900

Office:        343-326-2631

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